Although the entire restaurant industry has been rocked by the coronavirus pandemic, the companies with apt technology and quick delivery are poised to fare best, the report says.
- Chick-fil-A's 84 score represents a two-point drop from last year, but it's still four points better than Chipotle Mexican Grill, ranked second in the "Limited-Service" category.
- Consistent with its finishes in previous ACSI reports, McDonald's anchors the bottom of the 19-restaurant list.
Among full-service restaurants, Darden's LongHorn Steakhouse is #1 for the third straight year. Here are the results for full-service restaurants when it comes to customer service:
Final Thought
If you choose to dine inside a restaurant during the pandemic, make sure you follow the health protocols and guidelines issued by the establishment as well as those in your local jurisdiction.
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[ This article was originally published on Clark.com ]
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