JACKSONVILLE, Fla. — JEA announced that a redesigned Customer Solutions Center at the new JEA headquarters will open on April 10.
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The seven-story office building will continue to include opportunities for customers to pay their bills, discuss their accounts and learn about ways to save with one-on-one support from JEA customer advisors. They also will be able to pay their bills at new self-service kiosks, which will accept cash, checks, credit and debit cards, and mobile wallets.
The new headquarters is located in the heart of downtown at 225 N. Pearl St. It’s one block east of the Duval County Courthouse and a short distance from JTA’s Jacksonville Regional Transportation Center, which is a hub connecting customers different mass transit options throughout Jacksonville. For drivers, JEA will provide parking vouchers for the Duval County Courthouse Garage at 151 Clay St.
“JEA has worked diligently to ensure this move is as seamless as possible for our customers and employees,” said JEA managing director and CEO Jay Stowe. “I am looking forward to how our new headquarters will allow JEA to better serve our customers, attract and retain an engaged workforce and be a catalyst for continued growth in Downtown Jacksonville.”
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JEA told Action News Jax that it’s committed to environmental sustainability, and the new headquarters building was designed for LEED gold certification and WELL building standards in energy efficiency. The building is also designed to use 42% less water than a conventional office. This will reportedly result in savings of more than 500,000 gallons of potable water per year, the equivalent consumption of 80 single-family homes.
April 7 will be the last day JEA will serve customers at its Church Street Tower location. After that, customers attempting to visit the old location will be redirected to the new location.
JEA said it will continue to reach out to customers and other community stakeholders during the coming weeks to provide ongoing updates and information about the new headquarters opening.
Fore more information, visit JEA’s website.