JACKSONVILLE, Fla. — Several people were left disappointed and frustrated on Friday evening when they found themselves locked out of EverBank Stadium, unable to catch Luke Combs’ highly anticipated performance.
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The source of their sorrow? Invalid StubHub tickets.
Social media platforms were flooded with complaints from fans who had spent significant amounts of money on tickets, only to find themselves stranded outside the venue, unable to gain entry.
Many people spend hundreds of dollars on this concert to only be rejected while listening outside the stadium.
For some, the issues extended beyond the invalid tickets.
Ben Dallmann, a disgruntled fan, shared his experience.
“My issue was with the parking. I purchased a two-day parking pass, and only the first day was valid. I showed up today, and they wouldn’t accept the second day, so I had to pay at the lot when I got here,” explained Dallmann, shedding light on additional inconveniences faced by attendees.
Affected concertgoers are seeking recourse, with one concertgoer trying to get his money back from StubHub.
Action News Jax reached out to StubHub for clarification and comment, and received this statement:
“We deeply regret that some of our customers were unable to get into Friday night’s Luke Combs show, but we are resolving this for every customer who was impacted, as is provided by the StubHub FanProtect Guarantee. We contacted fans impacted to offer a 200% credit, so they could buy tickets for the event Saturday if they were able to attend. While we further investigate the issue, we’ve suspended the sellers responsible.”
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