JACKSONVILLE, Fla. — Comcast customers experienced an outage that impacted services on Wednesday morning in Jacksonville.
DownDetector shows that Comcast Xfinity customers started reporting issues in the 10 a.m. hour.
>>> STREAM ACTION NEWS JAX LIVE <<<
St. Johns County School District said the outage impacted their systems, but they are now back online.
All schools and District offices are back online following an unexpected Comcast Internet outage this morning which affected much of Northeast Florida.
— SJC School District (@SJCSD) December 7, 2022
Action News Jax reached out to Comcast and found out that the issue was caused by a “substantial fiber cut and a network issue.”
Comcast said the issue was resolved in less than an hour. Here is the full statement issued by a Comcast representative.
“This morning we experienced a substantial fiber cut and a network issue that impacted services for our customers in Jacksonville. These issues were resolved in less than an hour and services for impacted customers have been restored.”
[DOWNLOAD: Free Action News Jax app for alerts as news breaks]
[SIGN UP: Action News Jax Daily Headlines Newsletter]
Click here to download the free Action News Jax news and weather apps, click here to download the Action News Jax Now app for your smart TV and click here to stream Action News Jax live.
