Several people claim stimulus check went to the wrong place

JACKSONVILLE, Fla. — Stimulus checks are starting to be rolled out, but people are already having issues with accessing their money.

Stimulus checks are starting to hit bank accounts, but several people tell Action News Jax their money is missing.

Many viewers said when they went to check the payment status on the IRS website, the bank account numbers where the money was set to be deposited, were wrong.

Two women who said they filed their taxes with Simply Taxes said they ran into this issue. They both said they didn’t recognize the last four digits of the bank accounts.

Action News Jax reached out to Simply Taxes and an employee said they were overwhelmed with calls from people about this problem. The employee said Simply Taxes received an email from EPS, a division of Metabank, that said it had seen what appears to be Economic Impact Payment (EIP) deposits sent from the IRS to them for around 15% of their total customer base. In the email, EPS said “these payments should not have been deposited to our bank and we have set in place an automated process to return these payments quickly to allow the IRS to deliver them directly to individuals.

If you go to the EPS website, there’s a popup that address the mistake. It says, “Important information regarding Economic Impact Payments. The IRS will be issuing Economic Impact payments directly to individuals and not to temporary accounts for bank products. If the IRS inadvertently sent your EIP payment to the temporary bank account at EPS, this payment has been returned to the IRS to be distributed directly to you. Neither your tax preparer nor EPS have access to this payment or any information regarding it. Neither your tax preparer nor EPS can update your disbursement information. All questions regarding your EIP need to be directed to the IRS.”

If you have questions about your Economic Impact Payment, click here.